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Purchase and Sale Terms
1. General Provisions.
1.1. These Purchase Terms and Conditions, together with the documents specified herein, are intended to provide information about UAB “Plumbing Center” (the "Seller") and to define the terms and conditions of sale of goods sold in the online store, mobile application, and by telephone (the "Terms and Conditions") for persons purchasing goods (the "Goods") from the online store (the "Buyer").
1.1.2. These Terms and Conditions apply to the purchase of Goods at https://www.plumbingcenter.pl. The Seller is the Lithuanian company UAB “Plumbing center”, registered and operating in the Republic of Lithuania, address: LT-03153, Naujoji Riovonių 5, Vilnius, LT
. Data about the Seller is collected and stored in the Register of Legal Entities, the Register of Enterprises of the State Center of Registers. The Seller's VAT identification number is LT100010281410. The Seller's contact details can be found in the "Contacts" section.
1.2. The Seller reserves the right to change, amend, or supplement these Terms and Conditions at any time, taking into account the requirements specified in legal acts. The Buyer will be informed on the Store's website. If the Buyer makes a purchase in the Online Store, the Terms and Conditions in effect at the time of placing the order apply.
1.3. The following persons are entitled to purchase in the Online Store:
1.3.1. able-bodied individuals, i.e., individuals who have reached the age of majority and whose legal capacity is not limited by a court decision;
1.3.2. minors aged 14 to 18, only with the consent of their parents or guardians, except when they have independent income;
1.3.3. Legal entities;
1.3.4. authorized representatives of all the above-mentioned persons.
1.4. By accepting these Terms and Conditions, the Seller also warrants that, in accordance with Terms and Conditions 1.3. The Buyer has the right to purchase goods in the online store.
1.5. The contract between the Buyer and the Seller is deemed concluded when the Buyer, after creating a shopping cart in the online store, providing a delivery address, selecting a payment method, and reviewing the Seller's terms and conditions, clicks the "Place an order" button (see section 5 "Ordering goods, prices, payment procedure, terms and conditions"). After receiving the order, the Seller confirms it by sending a confirmation letter to the email address provided by the Buyer.
1.6. Each contract concluded between the Buyer and the Seller is stored in the online store.
2. Personal Data Protection.
2.1. To order goods in the online store, the Buyer may:
2.1.1. by registering in this online store – entering the data required during registration;
2.1.2. without registering in this online store.
2.2. When ordering goods, the Buyer: 2.1. In the manner provided in the Terms and Conditions, the Buyer must provide the Buyer's personal data required for the proper fulfillment of the order in the appropriate information fields provided by the Seller: first name, last name, delivery address, telephone number, and email address.
2.3. By confirming these terms and conditions, the Buyer agrees that the Buyer's personal data provided in this clause will be processed for the purposes of selling goods and services in the online store, analyzing the Seller's activities, and direct marketing.
2.4. By consenting to the processing of the Buyer's personal data for the purpose of selling goods and services in the Seller's online store, the Buyer also consents to receiving informational messages required for the fulfillment of the order to the email address and telephone number provided by the Buyer.
2.5. By registering in the online store and ordering goods, the Buyer agrees to protect their login details and not disclose them to anyone.
3. Rights and obligations of the Buyer.
3.1. The Buyer agrees to provide only accurate and complete information in the purchase form. If the data provided in the purchase form changes, the Buyer is obligated to immediately update it.
3.2. The Buyer undertakes to use the online store honestly and properly, without harming its operation or stable functioning. If the Buyer fails to fulfill this obligation, the Seller has the right to limit, suspend (terminate) the Buyer's access to the online store without prior notice and is not liable for any losses incurred by the Buyer in connection therewith.
3.3. The Buyer must pay for and receive the ordered Goods in accordance with the procedure specified in these Terms and Conditions.
3.4. Regardless of the obligations set forth in the remaining sections of these Terms and Conditions, the Buyer undertakes, before using the Product (including its assembly, installation, etc.), to inspect it and ensure that the Product received is the one ordered by the Buyer.
3.5. The Buyer must comply with other requirements specified in these Terms and Conditions and legal acts of the Republic of Lithuania.
4. Rights and Obligations of the Seller
4.1. The Seller undertakes to provide the Buyer with all conditions for the proper use of the services provided by the online store.
4.2. If the Buyer attempts to undermine the stability and security of the Seller's online store or breaches its obligations, the Seller has the right to immediately and without prior notice limit or suspend the Buyer's access to the online store or, in exceptional cases, cancel the Buyer's registration.
4.3. The Seller undertakes to respect the Buyer's right to privacy with respect to the Buyer's personal data, which are provided in the online store registration form.
4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address indicated by the Buyer.
5. Ordering goods, prices, payment procedure, terms and conditions.
5.1. The Buyer can make purchases in the online store 24 hours a day, 7 days a week.
5.2. The contract begins when the Buyer clicks the "Place Order" button. After receiving the order, the Seller confirms it by sending a confirmation letter to the email address provided by the Buyer.
5.3. Prices of goods in the online store and the placed order are listed in euros and include VAT.
5.4. The Buyer pays for the goods in one of the following ways:
5.4.1. Payment via electronic banking is a prepayment made using the electronic banking system used by the Buyer. To use this payment method, the Buyer must have a signed electronic banking agreement with one of the banks. The Buyer transfers the money to the online store's current account. Responsibility for data security in this case rests with the relevant bank, as all monetary transactions take place within the bank's electronic banking system.
5.4.2. Payment by bank transfer is a prepayment when the Buyer, after printing the order and visiting the nearest bank branch, transfers the money to the online store's bank account.
5.5. The Buyer undertakes to pay for the goods immediately. Only after receiving payment for the goods does the parcel begin to form and the delivery deadline begin.
6. Delivery of Goods.
6.1. The Buyer, who selected the delivery service when placing the order, undertakes to indicate the exact location of the goods' delivery.
6.2. The Buyer undertakes to collect the goods themselves. If the Buyer is unable to collect the goods themselves and the goods are delivered to the specified address, the Buyer is not entitled to any claims against the Seller for delivery to the wrong entity.
6.3. The goods are delivered by the Seller or by a representative (courier) authorized by the Seller.
6.4. The Seller delivers the goods to the Buyer in accordance with the terms specified in the product descriptions. These terms are preliminary and do not apply in cases where the required goods are not in the Seller's warehouse and the Buyer is informed that the ordered goods are not available. The Buyer also agrees that, in exceptional cases, delivery of goods may be delayed due to unforeseen circumstances beyond the Seller's control. In such a case, the Seller undertakes to immediately contact the Buyer and agree on delivery terms.
6.5. In all cases, the Seller is released from liability for breach of delivery deadlines if the goods are not delivered to the Buyer or are not delivered on time due to the Buyer's fault or due to circumstances beyond the Seller's control.
6.6. The Buyer must in any case immediately notify the Seller if the shipment is presented in crumpled or otherwise damaged packaging, if the shipment contains unsolicited goods or the incorrect quantity, or if the product is incompletely assembled.
6.7. In all cases, the Buyer who notices damage to the shipment during delivery must include a note on the delivery document provided by the courier or prepare a separate document regarding these breaches. This must be done by the Buyer in the presence of the courier. In the absence of such actions, the Seller is released from liability to the Buyer for any damage to the goods resulting from damage to the packaging, which the Buyer did not indicate on the courier's delivery document.
7. Product Quality Guarantees, Warranties.
7.1. Details regarding each item sold in the online store are collectively indicated in the product description next to each item.
7.2. The Seller is not responsible for the fact that the goods available in the online store may not correspond in color, shape, or other parameters to the actual size, shape, and color of the goods due to the characteristics of the display used by the Buyer.
7.3. The Seller provides a quality guarantee valid for a specified period.The time limit for certain types of goods, the specific time limit and other conditions of which are indicated in the descriptions of such goods, applies.Lithuanian Publications.
7.4. If the Seller does not provide a quality guarantee for certain types of goods, the warranty provided for in the relevant regulations applies.
8. Withdrawal from the Contract and Return of Goods.
8.1. The Buyer has the right, without giving a reason, to withdraw from the contract and return the goods received (collected) through these Terms and Conditions. 8.3. The period referred to in point b) This provision means that the Buyer who, within the aforementioned period, changes their mind, or for other reasons decides to refuse the Product, has the right to notify the Seller in writing of their wish to withdraw from the contract and return the goods to the Seller and receive a refund. The cost of returning the goods must be borne by the Buyer.
8.2. The above right of withdrawal and return of goods does not apply to contracts concerning:
8.2.1. Goods manufactured in accordance with the consumer's specific instructions, i.e., goods that are not pre-processed and that are manufactured in accordance with the consumer's personal choice or instructions, regardless of whether the goods are put into production or not, or in the case of goods that are clearly tailored to the consumer's personal needs;
8.2.2. Packaged Goods that have been unpacked after delivery and are not suitable for return for health or hygiene reasons;
8.2.3. Goods that, due to their nature, are inseparably mixed with other items after delivery;
8.3. The buyer's right to withdraw from the contract and return the goods applies only to natural persons and arises from the date of conclusion of the Contract. The buyer has the right to withdraw from the contract and return the Product to the Seller and refund the money paid for it within 14 (fourteen) days from the date of delivery of the Product.
8.4. If the Buyer wishes to return the goods and withdraw from the Contract, they must contact the Seller verbally or send the Seller a completed request in any form, specifying their decision to withdraw from the Contract. Upon receiving the Buyer's notification, the Seller will immediately send a confirmation of receipt.
8.5. The Buyer is obligated to immediately, and in any case no later than 14 (fourteen) days from the date of notifying the Seller of their decision to return the goods (or withdraw from the Contract), return or hand over the Goods to the Seller or a person authorized by the Seller to collect the Goods. If the Buyer returns the Goods within 14 (fourteen) days from the date of the change in the Seller's notification of their decision to return the goods (or withdraw from the Contract), the Buyer is deemed to have returned the Goods within the specified return period.
8.6. In the event of the Buyer withdrawing from the Contract and returning the Goods, all monies paid for the Product, including delivery costs, will be refunded. Upon receipt of the Goods and after assessing their quality, the Seller will refund all or part of the purchase price no later than 14 (fourteen) days from the date of receipt of proof of return of the Goods to the Seller or the date of return of the Goods.
8.7. The Buyer is liable for any reduction in the value of the Product if the returned Product or its packaging is damaged, the Product has lost its original appearance (damaged labels, protective films, etc.), the Product has been used, the Product is missing authentic labels, protective bags, or the same accessories with which it was sold, the Product is in untidy and/or non-original packaging (without instructions and warranty coupon, if provided with the Product), or the packaging is different from the one purchased by the Buyer. In such cases, the Seller has the right to unilaterally reduce the refund amount to the Buyer in proportion to the aforementioned reduction in the value of the Product.
8.8. For returns, it is necessary to provide a VAT invoice (its number), a receipt, or other document confirming the purchase and sale of the Product from the Seller (e.g., a payment card statement), and the order number.
8.9. If the Buyer returns the Goods due to quality defects, the Seller undertakes to fully refund the Buyer the price paid for the defective Product, as well as to reimburse the shipping and return costs. In the case of a partial return, shipping costs will be refunded only if the remaining Goods from the same order, if purchased alone, would be subject to a lower rate than the rate applied to the purchase of the Goods together with the returned Goods, and only up to the volume equal to the difference between these rates. If a return method other than the one proposed by the Seller is chosen, which leads to disproportionate or higher costs, the Seller is not obligated to cover the costs of returning such Goods.
8.10. In accordance with the standard procedure, the Seller transfers refunds to the bank account indicated by the Buyer at any bank operating in the Republic of Poland.
8.11. In all cases, the Buyer has the rights arising from the sale of a defective Product, which are provided for in the legal acts of the Republic of Lithuania. The return policy specified in this Section 8 or other parts of the Terms and Conditions does not in any way affect the existence of these rights.
9. Liability of the Buyer and Seller.
9.1. The Buyer is fully responsible for the accuracy of the personal data provided. If the Buyer fails to provide accurate personal data in the registration form, the Seller is not liable for the consequences resulting therefrom and acquires the right to claim compensation for direct losses incurred by the Buyer.
9.2. The Buyer is responsible for activities performed through this online store.
9.3. After registration, the Buyer is responsible for transferring their login details to third parties. If a third party uses the services provided by the online store and logs in to the online store using the Buyer's login details, the Seller will consider this person to be the Buyer.
9.4. The Seller is released from all liability in cases where the damage results from the fact that the Buyer, disregarding the Seller's recommendations and the Buyer's obligations, failed to familiarize themselves with these Terms and Conditions, even though such an opportunity was provided to them.
9.5. If the Seller's online store contains links to the websites of other companies, institutions, organizations, or individuals, the Seller is not responsible for the information or activities conducted there, and does not maintain, control, or represent these companies and individuals.
9.6. In the event of damage, the Party liable shall indemnify the other Party for any direct damages.
10. Marketing and Information
10.1. The Seller, at its sole discretion, may initiate various promotions in the online store.
10.2. The Seller has the right to unilaterally, without separate notice, change the terms and conditions of the shares, as well as to cancel them. Any change or cancellation of the terms and conditions of the shares is valid only for the future, i.e., from the moment of their execution.
10.3. The Seller will send all notifications via the means of communication specified in the Buyer's registration form.
10.4. The Buyer will send all notifications and inquiries to the telephone numbers and email addresses provided in the "Contacts" section of the Seller's online store.
10.5. The Seller is not responsible if the Buyer fails to receive informational or confirmation messages due to disruptions in the Internet connection or email service provider networks.
11. Final Provisions.
11.1. These Terms and Conditions of Purchase and Sale of Goods have been drawn up in accordance with the laws and legal acts of the Republic of Lithuania and Polish law. The contract is concluded in Polish.
11.2. Any disputes arising from the implementation of these Terms and Conditions will be resolved through negotiations. In the event of failure to reach an agreement, disputes will be resolved in accordance with the procedure specified in the law of the Republic of Lithuania and.
11.3. The Buyer may submit requests or complaints regarding the Product purchased by the Seller via the online store, mobile application, and/or by telephone on the online consumer dispute resolution platform http://ec.europa.eu/odr/, contact the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings for an amicable settlement of the dispute, or seek assistance from a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection.
11.4. Consumer disputes are resolved out-of-court by the State Office for Consumer Protection, located at 25 Wileńska Street, LT-01402 Vilnius, www.vvtat.lt.
11.5. Additional information on out-of-court complaint and redress procedures is also available on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/
